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Grievance redressal

Last updated 11 October 2026

If you are unhappy with our service or with how a policy or claim we arranged has been handled, tell us. Every complaint is recorded, acknowledged and tracked to a written response.

1. Contact our grievance officer

Grievance Officer, Zentura Insurance Brokers Pvt Ltd
Email: info@zib25.com (subject line: “Grievance”)
Phone: 0422 4393503 · 0422 4796582
In person or by post: 74/96, Second Floor, Bharathi Colony Main Road, Peelamedu, Coimbatore – 641 004 · Mon–Sat, 9:30 AM – 6:30 PM

Please include your name, contact number, policy or claim number (if any) and a short description of the problem, with copies of any letters or emails.

2. What happens next

  • We acknowledge your complaint within 3 working days and give you a reference number.
  • We investigate, contact the insurer or TPA where needed, and send you a written response within 14 days.
  • If the complaint is about an insurer's decision (for example a claim rejection or short settlement), we take it up with the insurer on your behalf and keep you updated.

3. If you are not satisfied

If you do not receive a response within 14 days, or you are not satisfied with it, you can escalate:

  • IRDAI Bima Bharosa (the regulator's grievance system): bimabharosa.irdai.gov.in, or call the toll-free number 155255.
  • Insurance Ombudsman: for disputes with an insurer, contact the Ombudsman office for your area. Office addresses are listed by the Council for Insurance Ombudsmen.

4. About us

Zentura Insurance Brokers Pvt Ltd is an insurance broker licensed by the Insurance Regulatory and Development Authority of India (IRDAI Direct Broker Licence No. IRDAI/DB/1258/2025). CIN U66220TZ2025PTC035617.